Refund Policy - Shropshire Tutor

Refund Policy

Payment must be made prior to the commencement of the first session, and funds must be cleared in time to credit your account (please allow up to 7 days). Once tuition has commenced, there are no refunds for the cancellation of sessions by the client prior to completion of the course. However, the course is flexible in terms of illness and holidays, and sessions can be rescheduled for an alternative date if the client provides a minimum of 24 hours notice of the cancellation of the session to the Tutor. The course of sessions can commence at any time of year.

You are, however, entitled to cancel the contract within 8 working days of your acceptance or deemed acceptance of these Terms of Business (“Cancellation Period”), in which case you will be entitled to reimbursement of all Fees paid to us. However, if you instruct us that you want the tuition sessions to commence before the end of this Cancellation period, you will not be entitled to receive a refund of the Fees paid in the event that such tuition session has already been arranged to take place prior to your cancellation.

At the end of the set of sessions booked, tuition automatically carries on unless you give 30 days notice (Termination Notice) to us. This will enable us to bring tuition to an appropriate conclusion for the student.

If you do not provide the Termination Notice to us or do not provide such notice in sufficient time, we will assume that you wish to continue and keep your agreed time slot with the Tutor reserved for you, and you will be charged for any such sessions arranged. This aids continuity and the Tutor’s availability as long as you need him/her.