1. WHo We Are

Teach Me Group Limited (trading as Shropshire Tutor) is the data controller responsible for your personal information.

• Company number: 09843732
• Registered office: Greenhurst Farm, Ellerdine, Telford, TF6 6RX, United Kingdom
• ICO Registration Number: ZA148729
• Email: ico@shropshiretutor.co.uk

We are committed to protecting your privacy and handling your personal information lawfully, fairly and transparently in line with the UK GDPR and Data Protection Act 2018.

2. How We Collect Your Personal Information

We collect your personal information in several ways:

Directly from you, including when you:

• complete an enquiry form or registration form on our Website
• contact us through our website, email, telephone, or social media
• complete a feedback form, survey, or poll
• purchase tuition or any of our services
• provide information offline (e.g., in person or by phone)

Automatically, when you use our Website:

• basic device data, cookies, and analytics (see our Cookie Policy)

From parents/guardians

Where tuition is for a child, the parent or guardian must provide the child’s information. We do not knowingly collect personal data directly from children.

3. What Personal Information We Collect

The information we collect depends on the services you use and your relationship with us. We may collect:

Contact and identity information

• name, postal address, email address, telephone number
• emergency contact details
• your child’s name, date of birth, school year and school information
• details of any additional learning needs or educational requirements

Service and account information

• session bookings, attendance details, payments, communication history
• safeguarding‑relevant information provided by parents (where appropriate)

Marketing and communication preferences Images and media (optional)

• photographs or videos only with explicit consent
• consent can be withdrawn at any time

We collect only the information necessary to provide our services safely and effectively.

4. How We Use Your Personal Information

We use your data for the following purposes:

To deliver our services

• arranging tuition sessions
• matching tutors to learners
• managing bookings and payments
• maintaining safeguarding and student welfare requirements

Legal or regulatory purposes

• to establish, exercise or defend legal claims
• to comply with safeguarding responsibilities and UK law

With your consent

• using photographs or videos in marketing
• sending optional marketing communications

For our legitimate business interests

(where they do not override your rights) such as:

• improving our services
• maintaining business and financial records
• monitoring service quality
• identifying usage trends and service performance

We never use your personal data for automated decision‑making or profiling.

5. Who We Share Personal Informatin With

We do NOT sell or share your personal information with external companies.

We may share data only with:

Our employed tutors

To enable them to deliver tuition safely and effectively. This includes a child’s name, year group, school information and learning requirements.

Third‑party service providers (restricted)

These may include:

• secure payment processors
• IT hosting and system providers
• communication providers
• safeguarding bodies (only where legally required)

All third‑party processors are bound by strict confidentiality and data protection obligations in compliance with UK GDPR.

Social media (only with consent)

If you provide explicit consent, photographs or videos may be shared on our social media channels.

We never publish identifying information (name, age, location, school).

6. Your Rights Under UK GDPR

You have the following rights over your personal information:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete data.

Right to Erasure

You may request deletion of your data where:

• the data is no longer needed, or
• you withdraw consent

We may decline erasure where we are legally required to retain certain records.

Right to Restrict Processing

You can request that we temporarily stop using your data.

Right to Data Portability

You may request a copy of your data in a machine‑readable format for transfer to another service provider.

Right to Object

You can object to:

• direct marketing
• processing based on our legitimate interests

Right to Withdraw Consent

Where consent is required (e.g., marketing or photos), you may withdraw it at any time.

Right to Lodge a Complaint

You can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/

We would always encourage you to contact us first so we can resolve your concern.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined above, including:

• delivering tuition services
• complying with legal, tax and safeguarding obligations
• handling complaints or disputes

Where you withdraw consent (e.g., marketing images), we will delete the relevant data promptly.

8. Data Security

We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. These include:

• encrypted systems
• secure cloud storage
• access controls
• staff training
• safeguarding protocols

9. Contact Details - Data Protection Officer>

If you have questions about this Privacy Policy or your data rights, contact our Data Protection Officer:

Data Protection Officer
Teach Me Group Limited
33 Duddell Street
Telford
TF4 2GL
Email: ico@shropshiretutor.co.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes.

The latest version will always be available on our Website.